Let the Expert Take the Lead

It's funny how much longer something takes when someone keeps interrupting with what he or she thinks you're going to say next. Well, I'm here to admit, that someone I'm talking about just happens to be me!

The other day I was having some technical difficulties with my computer and was feeling rather anxious about it because it meant not being able to get the work done that I needed to get done by a certain time frame. When I was on the phone with the tech support guy I found myself listening to what he would say to do next, only to jump in every 30 seconds or so telling this poor guy what I thought he was going to tell me to do after that. His response, each and every time was, "Nope. Now you need to..." He never lost his cool. His demeanor was always very pleasant and patient while I continued to jump in trying to stay a step ahead assuming this would move things along more quickly.

After about 5 minutes into the conversation it finally occurred to me that all I was doing was slowing the process down and sounding like a complete nut case! Not to mention being incredibly rude. So guess what I did? I shut up and listened. Imagine that! When I did this, that's when everything moved along more quickly and smoothly. He didn't have to repeat himself and I didn't have to ask any silly questions because I missed what he said. And, as to be expected, I only remember all the techy stuff he taught me after I stopped interrupting with my brilliant assumptions.

I suppose I'm not the only person on the planet who's done this and so I share this story with you as a gentle reminder. When something goes wrong and you need assistance, take a deep breath, be a good student and let the expert take the lead. Not only will time be saved but you'll actually remember what you heard!