Perfect Emotional Energy Management

While in the bank there was an older gentleman next to me who was rather upset. In a fairly loud voice he was expressing his frustration to the bank manager about his situation. As his frustration continued to escalate I watched the bank manager for his reaction. There wasn't one moment when he lost his cool. Even his face continued to have a look of compassion and patience for this gentleman.

What was interesting, is the older gentleman seemed to be getting more frustrated the calmer the bank manager remained as he listened patiently without apparent judgment.

Finally he said to the gentleman, "If I'm hearing you correctly, you would like me to make the call to the bank headquarters because you believe this is a situation to be handled by a bank employee and not you. Is that correct?"

"Yes, that's exactly what I want!" responded the gentleman, gruffly.
The manager then said, "That won't be a problem. Just give me the paperwork and I'll take care of it now."

I watched the gentleman's reaction and he truly seemed perplexed. He appeared to be ready for more of a fight, as if he were expecting resistance from the manager. When that didn't happen, he literally stumbled over his words, maintaining some of his gruffness, but now doing whatever he could to back off with some of his dignity in tact.

Within a matter of minutes, the manager returned and the problem was resolved. The manager stuck his hand out and the two men shook hands. "It's been a pleasure being able to help you, please come back again soon." said the manager.

The gentleman mumbled a thank you and off he went - probably trying to understand why it all went so smoothly. My guess is he's used to coming up against people who get sucked right into his energy and then they're off to the races - attracting resistance wherever he goes.

I complemented the manager on the way he handled this gentleman and what he said to me was just perfect! "Before he came in here I was having a wonderful day. I saw no reason to let someone else ruin that for me no matter what the situation."

Now that's what we all need to remember when we're faced with a situation that can suck us in and ruin our wonderful day.

Comments

[Linda]

You are so welcome, Kim!
Thank you for your comment.
Blessings,
Linda

[Kim Gelinas]

What a wonderful reminder of how we are truly in control of only ourselves. I need to be reminded that I don't have to engage in negative energy when it comes my way. Thank you, Linda!